We offer free shipping worldwide for all purchases. Please take note of the different shipping timings below: 
 

Instock items 

Next Day Delivery in the UK when ordered before 3pm. 
2 days for International Orders 
 

Pre Orders 

These take 7- 15 days to be made and delivered.
 

Custom Orders 

As custom orders are tailor-made for you, they can take up to 15 - 20 days to arrive & are non-refundable. 
 
*Please note that during busy periods delivery may take longer.
 
*For overseas customers please note that the recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 


Refund Policy


Instock & Pre Order Items

You have 7 working days to return your item from the day of receipt for an exchange or refund. Please email us at CustomerCare@BijouxFurs in the first instance to notify us of the return or exchange. Please them make sure your items are returned as new, unused and with all the tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

The shipping costs for Exchanges & Returns are the responsibility of the customer. Please also note that customers outside the EU are responsible for all taxes and duties.

Bespoke items

Please note that as these items are made specifically for you we are unable to offer a refund once they have been made. Therefore please ensure that you are 100% happy with your custom order before you purchase. Quality and customer care is our business, so please make sure you contact us if you have any issues.

Please contact us here or email our Customer Care team at CustomerCare@Bijouxfurs.com with the returns information (tracking) and with any questions you have with regards to exchanging or returning your items.